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SOURCE:   Almanac of Modern Science and Education. Tambov: Gramota, 2015. № 6. P. 132-135. ISSN 1993-5552.
SCIENTIFIC AREA: Economic Sciences
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CLIENT-ORIENTED APPROACH TO THE DEVELOPMENT OF ORGANIZATION

Ruvennyi Igor' Yaroslavovich
Ufa State Aviation Technical University


Abstract. In the article the content of the notion "client focus" is revealed. The levels of business development where the creation of client-oriented management system should take place are shown. On the basis of the model Mckinsey 7S various aspects of client focus manifestation are demonstrated. The main principles of client-oriented approach to the development of the organization are identified. The significant results and levels of client focus development are presented.
Key words and phrases: интеллектуальный потенциал бизнеса, клиентоориентированность, лояльность, модель Мак-Кинси "7С", сервис, intellectual potential of business, client focus, loyalty, model Mckinsey 7S, service.
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