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SOURCE:   Philology. Theory & Practice. Tambov: Gramota, 2014. № 11. Part 1. P. 85-87.
SCIENTIFIC AREA: Pedagogical Sciences
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Zenina Lyudmila Vladimirovna, Iksanova Minigul' Gaizullovna
Moscow State University of Economics, Statistics and Informatics (MESI)

Russian Presidential Academy of National Economy and Public Administration

Abstract. The article is devoted to the peculiarities of teaching business communication by phone in English to students from economic training directions. The situations of foreign language business communication by phone are presented. The difficulties of conducting foreign language telephone conversations related to the lack of eye contact with an interlocutor are emphasized, and the techniques that contribute to overcoming them are suggested.
Key words and phrases: иноязычное деловое общение, телефонный разговор на английском языке, рецептивные и продуктивные виды речевой деятельности, вербальное общение, ролевые игры, oreign language business communication, telephone conversation in English, receptive and productive types of speech activity, verbal communication, role-playing games.
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  1. Zelinskaya E. A. Universal'nyi kurs Business English // Problemy sovremennoi agrarnoi nauki: mat-ly mezhdunar. zaoch. nauch. konf. 15 oktyabrya 2009 g. Krasnoyarsk: Izd-vo KrasGAU, 2010. S. 301-303.
  2. Passov E. I. Programma-kontseptsiya kommunikativnogo inoyazychnogo obrazovaniya "Razvitie individual'nosti v dialoge kul'tur" [Elektronnyi resurs]. M.: Prosveshchenie, 2000. 161 s. URL: (data obrashcheniya: 01.08.2014).

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