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ISSUE:	Philology. Theory & Practice. 2014. Issue 11-1
COLLECTION:	Varia
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TEACHING BUSINESS COMMUNICATION BY PHONE IN ENGLISH TO STUDENTS FROM ECONOMIC TRAINING DIRECTIONS

Lyudmila Vladimirovna Zenina
Moscow State University of Economics, Statistics and Informatics (MESI)

Minigul' Gaizullovna Iksanova
Russian Presidential Academy of National Economy and Public Administration

Submitted: September 30, 2014

Abstract. The article is devoted to the peculiarities of teaching business communication by phone in English to students from economic training directions. The situations of foreign language business communication by phone are presented. The difficulties of conducting foreign language telephone conversations related to the lack of eye contact with an interlocutor are emphasized, and the techniques that contribute to overcoming them are suggested.

Key words and phrases:

иноязычное деловое общение

телефонный разговор на английском языке

рецептивные и продуктивные виды речевой деятельности

вербальное общение

ролевые игры

oreign language business communication

telephone conversation in English

receptive and productive types of speech activity

verbal communication

role-playing games

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References:

Зелинская Е. А. Универсальный курс Business English // Проблемы современной аграрной науки: мат-лы междунар. заоч. науч. конф. 15 октября 2009 г. Красноярск: Изд-во КрасГАУ, 2010. С. 301-303.
Пассов Е. И. Программа-концепция коммуникативного иноязычного образования «Развитие индивидуальности в диалоге культур» [Электронный ресурс]. М.: Просвещение, 2000. 161 с. URL: www.prosv.ru/Attachment.aspx?Id=8719 (дата обращения: 01.08.2014).

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