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License Agreement on scientific materials use.
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CONFLICT-FREE COMMUNICATION OF SOCIAL WORKERS AND RECIPIENTS OF SOCIAL SERVICES
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Margarita Vladimirovna Vdovina
Institute of Continuing Professional Education for Social Workers in Moscow
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Submitted:
November 1, 2015
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Abstract.
The article is devoted to the problem of the prevention and resolution of conflicts in the communication of social workers and recipients of social services while rendering domiciliary social services for senior citizens. The author considers typical conflict situations, their causes, specificity and principles, conditions and the methods of the conflict-free communication of social workers and recipients of services. It is shown that for the prevention of conflict situations in communication the professional training of social workers is required.
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Key words and phrases:
социальное обслуживание на дому
получатель социальных услуг
социальный работник
конфликт
бесконфликтное общение
domiciliary social services
recipient of social services
social worker
conflict
conflict-free communication
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the whole article in PDF format. Free PDF-files viewer can be downloaded here.
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References:
- Вдовина М. В. Семейная конфликтология. М.: ИПК ДСЗН, 2011. 263 с.
- Сорокина Е. Г., Вдовина М. В. Конфликтология в социальной работе. М.: Дашков и Ко, 2013. 284 с.
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